Exchanges & returns

How do I make an exchange?

At the moment we do not handle exchanges. If you wish to exchange a product, we kindly ask you to make a return and then place a new order.

If you want to exchange a garment that you have bought on sale (that is no longer valid), you will of course get the same price when changing size. Please send an email to support@uhipwear.com to receive a personal code that gives you the same discount as on your first purchase.

How do I make a return?

You can easily register your return through Uhip Friends under “Orders.” After registering, you will receive your return label by email.

You can also register your return via the the email you receive when the package is sent/has been delivered. The email has the heading "Your order from Uhip is on its way 🚀" , please also check your spam folder. Register your return via the email by clicking "My order..." to receive a prepaid return label and instructions sent to your email.

Once we receive your return, our warehouse team will check and register it. The handling process normally takes 2-5 working days from the time it arrives at our warehouse. Once we've processed your return, we'll notify your payment provider to adjust or refund your purchase. Please note that it might take up to 7 working days for your payment to be adjusted or refunded. Also, please note that the shipping cost is not refundable.

Uhip offers free returns when you use the prepaid return label provided by us.

You have the right to return your garment within 30 days of receiving your shipment provided that the garment is unused and still has the tags attached.

Please note that we cannot take responsibility for a return sent back in any other way than using our prepaid return label.

Extended return policy, i.e. for christmas gifts?

We'd love it if you'd like to give a Uhip garment as a Christmas present. If the Christmas gift does not quite fit, we have an extended return policy until January 15 for purchases made from November 25 to December 15.